Returns & Exchanges
We want you to love your fit. If your jeans or trousers don't fit right or meet our high standards, our 7-day exchange and return policy has you covered.
Exchange Window
7 Days
Valid within 7 calendar days from package receipt.
Fit Guarantee
Easy Swap
Quick size adjustments to get your perfect waist & length.
Defect Cover
100% Free
JeansLoop pays all shipping if item is damaged or defective.
Refund Turnaround
3–5 Days
Direct refund via bKash, Nagad, or original payment method.
How The Exchange & Return Process Works
Notify Support
Contact our customer support team via WhatsApp or hotline with your Order ID, photo of the product, and desired size or issue reason.
Courier Pickup
Pack the garment with its original tags and invoice. Our courier will collect the package or you can dispatch it to our central Dhaka fulfillment hub.
Replacement / Refund
Once inspected at our facility, your replacement size is dispatched within 24-48 hours, or your refund is initiated immediately.
1. Eligibility Criteria for Returns & Exchanges
To qualify for an exchange or return, your items must comply with all of the following requirements:
- Original Condition: The garment must be completely unwashed, unworn, unstained, and free of odors or perfumes.
- Tags & Packaging: All original product tags, waist tickets, branded labels, and packaging must remain attached and intact.
- Proof of Purchase: The digital receipt, invoice paper slip, or SMS confirmation matching the order must be presented.
- Timeframe: The exchange request must be initiated within 7 calendar days of receiving the delivery.
2. Non-Returnable & Non-Exchangeable Items
The following situations are not eligible for standard returns:
- Products marked as "Clearance Sale" or "Final Sale" during special promotional events.
- Normal wear and tear resulting from prolonged use after receipt.
- Items damaged due to improper washing or drying that contradicts garment care label instructions.
3. Return Delivery Charges Policy
Fulfilment Error or Manufacturing Defect: If you received the incorrect size, wrong item, or a garment with verified manufacturing damage, JeansLoop covers 100% of all reverse and forward courier charges.
Customer Preference / Standard Size Exchange: If you ordered the correct size according to your order but wish to exchange for another size or design for personal comfort, the customer covers the nominal courier delivery fee (৳80 for Dhaka, ৳130-৳150 for outside Dhaka).
4. Refund Policy & Methods
If an exchange item is out of stock or if you are entitled to a monetary refund:
- Mobile Financial Services (bKash / Nagad): Credited within 3 to 5 business days after the returned garment passes quality inspection.
- Bank Cards / Digital Gateway: Reversed back to your original payment card within 7 to 10 working days (subject to bank clearance timelines).
- Store Credit Option: Instant store coupon voucher sent via SMS with zero deduction and valid for 1 full year.
Contact Our Returns Desk
Our support team responds promptly to all size and return requests during business hours (10:00 AM – 8:00 PM).